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Adding VIP column to the BMC Remedy Overview console

 

1. Creating configuration data for union fields

Open the SHR:Union_DataSource_Fields form in New mode.

From the Implementation Area menu, select Overview console.

In the Union Field Name field, name of the custom character field – VIP

Status value is Enabled

Convert Enumerated values to yes

 

2. Creating mappings

Open the SHR:Union_DataSource_FieldMappings form in New mode.

From the Implementation Areamenu, select Overview Console.

In the Source Formfield, select the source form — for example, HPD:Help Desk.

From the Select Source Fieldmenu, select VIP as Custom Selection Field.

 

3. Building the database union structure

Open the SHR:Union_ConfigurationConsole form either in Search mode or New mode.

From the Implementation Areamenu, select Overview Console.

ClickBuild/Rebuild Database Union Structure.

It will throw an error then check the Bypass Enum value conversion and rebuild.Similarly do it for other form (In this case WOI:Work Order)Note: Field ID should be same on different source forms

 

4. Adding new fields to the overlay

Open BMC Remedy Developer Studio

In the Form list, locate the SHR:Union_OverviewConsole form.

Overlay is already created.

Copy the source field from source form i.e. HPD:Help Desk

Position the field in the view.

On the Properties tab, change the View Information attributes matched.

Modified permissions and db name for the field.Form saved. On SHR:Union_ConfigurationConsole:Uncheck the Bypass Enum value conversionAgain Rebuild Database Union Structure

 

5. Adding new columns to the table in the overlay

Open BMC Remedy Developer Studio in Best Practice Customization mode.

In the Formlist, locate the SHR:OverviewConsole form.

Overlay is already created.

In z2TH_ConsolidateTable1

In the tableProperties tab, change the Others > Overlay Type value to Overwrite

In the tableProperties, click the Tree/Table Property attribute box to open the Tree/Table Property dialog box.

Added VIP field from SHR:Union_OverviewConsole to the Table Columns list.

Modify the permissions and db name.