IT Companies usually start with automating simple tasks that are well-defined and neat, and then extend their work on the ugly and the timeconsuming ones. But is that what they should go for? Rightly, it is a tough decision to get going with fixing the ugly processes.
It is always fruitful to start with the complex manual multi-step processes. These process are highly time consuming and would save a lot on recursive efforts. Also, these task may require inputs from multiple people/departments and would ease their work as well.
So start with the ugly and the most common faulty processes.