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Automation lets applications take over menial tasks and help staff focus on innovative stuff. These applications can be used to automate L1 and L3 support roles as well and many complex activities that occupy IT staff reclessly.

 

The automation systems follow the same processes and give much accurate results and thus the right information to the requester and thus can help him make important decisions well ahead of time. These systems make it possible to automate virtually any IT function defined in an organisaton.