We the IT personnel are responsible for keeping the systems running all the time. And for that we need to spend time and effort. On an average we spend half of our production hours just to ensure that the servers and the systems as up and running.
Each and every industry just like our IT industry has faced this challenge at their times and they preferred automation just to ease the human workforce tasks. Automation has thus helped them to discover new business areas and excel in their industry.
But still, in IT support the use of automation is still too feverish. We use basic scripting, run-book automation but still it is just about scratching the surface. We still have most of the noisiest work running in the foreground that we need to fix at the first instant.