This focus group is to discuss anything and everything about new 'BMC Remedy Smart Reporting' - installation, deployment, functional questions, comparison of Smart Reporting with BMC Dashboard and Analytics.
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We'd like to use the maps chart functionality in 9.1 Smart Reporting. Running into two problems, however. I can't find any documentation on where to enter an API Key, and there's nothing in the…(Show moreShow less)
I’m trying to create a report (on Smart Reporting) to join information between two related record. (ex: change and its related tasks). But the Smart reporting is returning “Error retrieving results…(Show moreShow less)
Is there any suggestion on how to implement Smart Reporting where user can be automatically authenticated and access Smart Reporting? Right now, we can 1) type in login credential to access, 2) cross…(Show moreShow less)
I am trying to create a view based on WOI:WorkOrder. I have some custom fields mapped from an SRD that has been created. When I add fields to the view, I get an error. I can not When trying to…(Show moreShow less)
I'm on a customer site working with Remedy ITSM 9.1 Stack, running Smart Reporting 9.1. I have added a number of custom Flashboard Variables and related Formula Builder Fields in the KPI View.…(Show moreShow less)
Noticed that Deploying in a standalone environment where data is fetched from the replicated database says Smart Reporting architecture needs additional AR System application server connecting to the…(Show moreShow less)
when looking at the SQL generated when I select to show 'last 7 days' as a predefined filter it gives this BETWEEN '08/19/2016 12:00:00AM' AND '08/25/2016 11:59:59PM'. This was a report scheduled to…(Show moreShow less)
I have spent quite a bit of time learning SR through trial and error and making needed configuration changes etc... and while being no expert on the new tool but feeling as though I have a pretty…(Show moreShow less)
The first ever touch point for any Smart Reporting user involves logging into Smart Reporting with a crosslaunch, typically from Midtier or Smart IT. Hence it is important to understand the required…(Show moreShow less)