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Get Started with Smart Reporting

This focus group is to discuss anything and everything about new 'BMC Remedy Smart Reporting' - installation, deployment, functional questions, comparison of Smart Reporting with BMC Dashboard and Analytics.

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Recent Activity

Neha Patel
Hi All,   I am trying to create complex calculated fields like case statement with 4 columns to be concatenated or any other complex query which may take longer time to run , i am getting below… (Show more)
Phindiwe Moshoele
Hi All   Been a while So I have created a 'carried forward' report which shows open incidents older than 8 days as incidents from last week and anything <=7 days as incidents from this week. I… (Show more)
Baeny Khaeroni
Hello All,   We have issue job sync user smart reporting not working. We have checked and logging the escalation and the escalation running no issue. But we founded error when the job… (Show more)
Shivani Singh
HI All,   We have Deleted knowledede article from in-progress state still it is searchable from Smart IT.   From Global search it is not but while creating an Incident through smart recorder, it is… (Show more)
Sweety Margam
Hi All, I am trying to create header something like as in below screenshot which I am not able to achieve in Smart Reporting :   I have description already for a report which I don't want to… (Show more)
andre vieira
Hello,   Has anybody tried using Smart Reporting report web services? How do they work? I'm having a hard time figuring how to use them   Thanks!
Nehal Ahmad
Hi,   I have a field name 'Business hours duration in Seconds' from 'HPD_HelpDesk_Assignment_Log' table I want to make a bucket calculation on the basis of this.   example:   CASE WHEN… (Show more)
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