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Get Started with Smart Reporting

This focus group is to discuss anything and everything about new 'BMC Remedy Smart Reporting' - installation, deployment, functional questions, comparison of Smart Reporting with BMC Dashboard and Analytics.

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Recent Activity

Garrett Sitter
We'd like to use the maps chart functionality in 9.1 Smart Reporting.  Running into two problems, however.   I can't find any documentation on where to enter an API Key, and there's nothing in the… (Show more)
Carnevale Domingues
I’m trying to create a report (on Smart Reporting) to join information between two related record. (ex: change and its related tasks). But the Smart reporting is returning “Error retrieving results… (Show more)
Worawut Ekarat
Is there any suggestion on how to implement Smart Reporting where user can be automatically authenticated and access Smart Reporting? Right now, we can 1) type in login credential to access, 2) cross… (Show more)
Robert Schickman
I am trying to create a view based on WOI:WorkOrder.  I have some custom fields mapped from an SRD that has been created. When I add fields to the view, I get an error.  I can not When trying to… (Show more)
Adam Neuman
I'm on a customer site working with Remedy ITSM 9.1 Stack, running Smart Reporting 9.1.   I have added a number of custom Flashboard Variables and related Formula Builder Fields in the KPI View.… (Show more)
Worawut Ekarat
Noticed that Deploying in a standalone environment where data is fetched from the replicated database says Smart Reporting architecture needs additional AR System application server connecting to the… (Show more)
Kenneth Koonsman
when looking at the SQL generated when I select to show 'last 7 days' as a predefined filter it gives this BETWEEN '08/19/2016 12:00:00AM' AND '08/25/2016 11:59:59PM'.  This was a report scheduled to… (Show more)
Kenneth Koonsman
I have spent quite a bit of time learning SR through trial and error and making needed configuration changes etc... and while being no expert on the new tool but feeling as though I have a pretty… (Show more)
Amol Kale
The first ever touch point for any Smart Reporting user involves logging into Smart Reporting with a crosslaunch, typically from Midtier or Smart IT. Hence it is important to understand the required… (Show more)
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