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Get Started with Smart Reporting

This focus group is to discuss anything and everything about new 'BMC Remedy Smart Reporting' - installation, deployment, functional questions, comparison of Smart Reporting with BMC Dashboard and Analytics.

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Recent Activity

David Ribeiro
Hi, I have a question, is it possible to make a smart report based in how much time a Incident spent in a Status. Thanks.
David Ribeiro
Hi, is it possible to make a graph with the top 10 and the eleventh column is the sum of the others? Something like the example below. Thx for the help.
Jijil Ghosh
Hi All, Is there any timestamp keyword in Smart Reporting, in one of my report I need to subtract the information from Jun 1st to till today, so I used the option called CURRENT DAY in the smart… (Show more)
Phindiwe Moshoele
Hi All   Please can someone tell me how do we enable drill through in Smart Reporting? I know how to do this is with@ 'Yellowfin' but it just does not seen possible in Smart Reporting or I just… (Show more)
Phindiwe Moshoele
Good Day   I am experiencing a syntax error where adding the Resolution field into the canvas. I get this on both 9.1 and 9.0.01 environments has anyone encounted this, how did you resolve it.… (Show more)
Kristian Teodorov
Hello everybody,   I am having the incident view in smart reporting where the HPD:Help Desk is joined along with HPD:Help Desk Assignment Log and some other forms. We are having a report that is… (Show more)
Jennifer Szulinski
Hi,   We're in the process of transitioning from Analytics to Smart Reporting.  We have a number of reports that display the latest work info note for Incident and Work Orders.  The work order… (Show more)
Ricky .
Hi all,   I get stuck in how to get percentage decimal value column in bmc Smart Reporting.     The calculation formula is Total Met ticket/Total All ticket, so i just create one calculated… (Show more)
Shivani Singh
HI All,   I am not able to see the Incident Template for an user from Smart IT incident Console but able to see from Classic ITSM thorugh the same User Login.   Any troubleshooting steps on this.  … (Show more)
James Toft
Hi,   I've been looking at creating my own theme for Storyboards in SMART Reporter and can't see how to do it. Does anyone know how its done?   Thanks   Tofty
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