• BMC Helix User Group | Washington, DC - June 11

    6/11/19 11:00 AM
    With our partner Right Star Systems, we are hosting a BMC Helix User Group on June 11 in Washington, DC.   { Register }   The BMC Helix user group is coming to Washington, DC! Join your industry peers and BM...
    May Bakken
    last modified by May Bakken
    BMC Helix User Group | Washington, DC - June 11
  • New York Exchange - October 18, 2018

    10/18/18 7:00 AM
    REGISTER TODAY! for BMC Exchange NYC on October 18 One Day, Unlimited Possibilities   Join us at BMC Exchange NYC to explore the topics, trends, and IT innovations—from artificial intelligence to advanced ...
    Ina Shpak
    created by Ina Shpak
    New York Exchange - October 18, 2018
  • Redesign TrueSight: https://communities.bmc.com/docs/DOC-106843

    This idea relates to the document Redesign TrueSight   In my years experience I have learned a lot about TrueSight. As I wrote in my post recently, TrueSight definitively goes in the right direction. There are ...
    Patrick Mischler
    created by Patrick Mischler
  • Redesign TrueSight

    1 Introduction 2 TrueSight for Monitoring (PATROL) 2.1 PATROL Agent REST-full API 2.2 Monitoring Configuration 2.3 PATROL Agent Debugging 3 Third-Party Integrations 4 TrueSight UI 4.1 Usabili...
    Patrick Mischler
    created by Patrick Mischler
  • How do I use t "Invoke Template" option on a request definition

    I am trying to figure out if the Invoke Template option will work for me but I am not sure how to configure it.
    Kathryn Helm
    created by Kathryn Helm
  • BMC FootPrints Administrator/Developer Needed

    Good Afternoon,   We have an opening for a FootPrints Admin/Developer available.  This a Direct Hire, long-term, salaried position with full benefits.   The positions require a Secret Clearance and...
    andy hilbun
    last modified by andy hilbun
  • Service Management & Automation Conference

      Announcement:T3: Service Management & Automation Conference - Nov 6-10 - Register Now! We are excited to announce the first "T3: Service Management & Automation Conference" or T3SMAC, which will be he...
    Victoria Schmidt
    created by Victoria Schmidt
  • Salesforce Lightning vs Classic Experience

    Salesforce’s re-imagined platform, Lightning Experience, is new in the market. If you’ll be requested whether your company should be buying the Salesforce Lightning Experience, you'll need to be able to cl...
    daisy scott
    last modified by daisy scott
  • Welcome User Group Members!

    First I would like to welcome you to the DC Area Track-It! Users Group community. I am very excited that we are now able to offer this type of support service to our users. Second, this is YOUR group. I and other BMC ...
    Cris Coffey
    last modified by Cris Coffey
  • Have you upgraded to Remedy AR System 9.1? (Windows)

    Have you upgraded to Remedy AR System 9.1?  If so what issues have you encountered?  Is it reliable and stable once you have applied all the hotfixes? Which hotfixes have you applied?  Is it running smo...
    Catherine Connelly
    last modified by Catherine Connelly
  • Remedyforce Self Service uses for Change Management

    Hi everyone,   During our introductions in the user group meeting, I remember someone saying that they have staff putting everything through the self-service portal, including even change management.  I wa...
    Terry Gotzon
    created by Terry Gotzon
  • Remedyforce DC Area User Group

    Thanks to everyone that attended our 1st Remedyforce DC Area User Group at the BMC McLean offices on Thursday, June 23rd.   Please see below notes and actions from that session and we look forward to our next ev...
    Jonathan Leighton
    last modified by Jonathan Leighton
  • Macros in Remedyforce

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    Terry Gotzon
    created by Terry Gotzon
  • Ability to store "Quickviews" in custom folders and give access/sharing to users based on folders just like Salesforce Dashboard and Reports

    -Today we have lot of quick views (new interface) however there is no easy way to create ans share views based on user or folders. - Managing based on Profiles (available for) is very hard as you can not add these ma...
    Terry Gotzon
    created by Terry Gotzon
  • Benchmark or industry metric to measure email trouble ticket outages

    Greetings, I am recently tasked to determine if there is an ITIL or other industry metric that specifies the number of expected  / acceptable e-mail trouble tickets for an organization with 23k users. Are you awa...
    Tracy Everette-Duncan
    last modified by Tracy Everette-Duncan
  • Group Admins

    If you are interested in being an Administrator of this group to help drive discussions and user group meeting, please let me know.
    Cris Coffey
    created by Cris Coffey