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Appreciate your feedback. Thank you. Tarin I am trying to figure out if the Invoke Template option will work for me but I am not sure how to configure it. Salesforce’s re-imagined platform, Lightning Experience, is new in the market. If you’ll be requested whether your company should be buying the Salesforce Lightning Experience, you'll need to be able to cl... First I would like to welcome you to the DC Area Track-It! Users Group community. I am very excited that we are now able to offer this type of support service to our users. Second, this is YOUR group. I and other BMC ... Have you upgraded to Remedy AR System 9.1? If so what issues have you encountered? Is it reliable and stable once you have applied all the hotfixes? Which hotfixes have you applied? Is it running smo... Hi everyone, During our introductions in the user group meeting, I remember someone saying that they have staff putting everything through the self-service portal, including even change management. I wa... Greetings, I am recently tasked to determine if there is an ITIL or other industry metric that specifies the number of expected / acceptable e-mail trouble tickets for an organization with 23k users. Are you awa... If you are interested in being an Administrator of this group to help drive discussions and user group meeting, please let me know.