Group: UK User Group | BMC Communities

Bert Bäcker in UK User Group4 days ago (Show more)

All, Most of my clients using the SSP are (native) Dutch. A smaller number of clients is communicating in English. Some of them native, but all of them do not understand Dutch. The language settings… (Show more)

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Bert Bäcker (to Paul Donders) 4 days ago (Show more Show less)

Thanks Paul for your prompt reply. Is the permission set option the only way to set this off?

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Simon Martin in UK User Group5 years ago (Show more)

First Time Email Setup

I recently brought BMC track it latest version, its asking me to configure email settings, i want to use an office 365 email address how would i go about setting this up, sorry but im new to this… (Show more)

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Bert Bäcker (to Simon Martin) 4 days ago (Show more Show less)

Hi Simon, Log into Remedyforce > Go to SETUP > Use left column to search for ORG WIDE ADDRESS. You can add your emailaddress. This emailaddress is used for outbound email. If you like to receive and…

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Simon Downes in UK User Group2 years ago (Show more)

Displaying of Dashboard data for public consumption

Morning everyone, We are looking to display one of our dashboards onto a big 60"screen for visibility within our Service Desk around outstanding ticket information (see below) How are we best… (Show more)

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Bert Bäcker (to Simon Downes) 4 days ago (Show more Show less)

Hi Simon, We've found “Enhance Salesforce Dashboard” (https://appexchange.salesforce.com/listingDetail?listingId=a0N30000000q4pAEAQ) very useful. You van find it in the appexchange (or just follow…

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Bert Bäcker in UK User Group1 month ago (Show more)

Template (task) doesn't populate Service nor Owner-ID

All, I've created an Incident template to quickly create an incident. Behind the incident are 2 tasks. Both tasks are created using a (task) template. works great, but... Although i've populate the… (Show more)

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Bert Bäcker (to Bert Bäcker) 1 month ago (Show more Show less)

In the console go to the Administration tab. Select Application setting > General application settings. Halfway this screen you can set 2 parameters on Templates. Click both parameters 'TRUE" and…

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