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Docs.bmc.com will be unavailable while we perform a platform upgrade.  The site and its online technical documentation will be taken offline at 7 PM CST Friday, January 9 and is scheduled to be accessible by 7 PM CST Saturday, January 10.


All BMC Support pages and documentation for Mainframe, Control-M, BMC Discovery, and certain other products will still be available (login may be required):


Support


Mainframe documentation


Workload Automation documentation


BMC Atrium Discovery and Dependency Mapping


Contact us

If you have an urgent documentation need or questions during the downtime, contact us.

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As part of the BMC commitment to improving the customer experience to delight our customers, on August 8th, we implemented a new and much improved docs.bmc.com. The redesign is based on the philosophy that navigation should be intuitive. The new landing page unifies the customer experience by matching the style of the new bmc.com and linking to Control-M and zST documentation. The new “brand” is modern and simplifies search while providing functional enhancements to improve usability. Some of the most popular features as indicated by beta testers:

 

  1. Aesthetic appeal
  2. Search filters to find products
  3. Toolbar
  4. Favorites
  5. Session history

 

Docs.bmc.com provides a guided tour and enables fast access to popular doc sets. Our customers will be able to rate the content, submit comments, and provide feedback when they find information that is confusing or incorrect. Internally, we have the flexibility to immediately correct and update content. 

 

In addition, we are removing the login requirement for product documentation published on docs.bmc.com, with the exception of the following types of information:

 

  • Known and corrected issues
  • Software design documents
  • Source code

 

All other confidential information as described in the BMC Confidentiality Policy will continue to be protected. BMC employee and partner spaces currently hosted on docs.bmc.com, such as the Global Services and Enablement spaces, will continue to remain available only to BMC partners and BMC employees, as they are today, and are not included in the anonymous access implementation.

 

We are very excited to deliver this simplification and frequently requested enhancement for our customers. Product Management will drive decisions for restricted versus unrestricted content. IDD and the IDD Infrastructure team will govern the restrictions for product documentation published on docs.bmc.com.

 

The response to the beta has been overwhelmingly positive. We look forward to hearing your feedback. If you have any questions or would like additional information, please contact Patrick Wilson or Angela Whitney.

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We've given docs.bmc.com a fresh look and new functionality.  Here's a quick video summarizing the changes:

 

 

You can read more about it on our docs.bmc.com blog, here.  When you're done checking it out, if you have a couple of minutes to offer your feedback, we'd love to hear it.

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(UPDATED - Outage will occur one week later than originally scheduled)
PLANNED OUTAGE: The BMC Online Technical Documentation portal docs.bmc.com will be offline from 9:30 P.M. Central Time (CT) on Friday, Feb 7, until 11:59 P.M. CT on Sunday, February 9.

 

To achieve significant improvements in performance and stability, BMC is migrating the documentation portal docs.bmc.com to a new infrastructure provider. This migration will occur from 9:30 P.M. CT on Friday, Feb 7, until 11:59 P.M. CT on Sunday, February 9. During this time, the site will be unavailable.

 

If you will need access to product documentation while the site is offline, be sure to download any needed PDF exports before the outage. You will not be able to download PDFs during the outage. Pre-made PDFs are available for download from the PDFs page of all published spaces on docs.bmc.com. These PDFs are accessible from the PDF icon in the upper-right of each home page or from the PDFs link in the left navigation pane. If you need assistance or have questions, please contact your IDD team.

 

All online documentation, including new BMC ProactiveNet Performance Management documentation being published this week, will be available on docs.bmc.com until 9:30 P.M. CT on Friday. We encourage you to download new documentation prior to the outage and distribute it as necessary.

 

We apologize for any inconvenience this outage might cause, but we anticipate that the increased speed and availability of the site will significantly improve its usability. This migration also lays the foundation for further enhancements to the site that will increase its usefulness and our customers’ satisfaction with the user experience.

 

Please pass along this message to anyone who might be affected during the down time this weekend. If you have any questions or concerns, please contact us or post a comment or question here.

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