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Watch the following video to see how you can use TrueSight Operations Mgmt to collect and analyze enterprise log data.

Make it so.

 

 

View more how-to videos on YouTube in the TrueSight Operations Management | How-To Videos playlist.

Resources

 

Thanks to Scott Bleasdell for yet another fine video!

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The specified item was not found. provides the following analysis features to help you:

  • Compare data in two time frames
  • Coalesce data
  • Look for data anomalies

Watch the following video to see how TrueSight Operations Mgmt can help you reduce MTTR.

It will put those Georgia stars to shame.

View more how-to videos on YouTube in the TrueSight Operations Management | How-To Videos playlist.

Resources

 

Thanks to Scott Bleasdell for another fine video!

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Importing the monitoring repository into the TrueSight console has never been so easy. See how simple it can be to import the base and extended repositories in this how-to video.

 

 

To access more videos about how to use TrueSight Operations Management, access the TrueSight Operations Management playlist on YouTube. Many of the videos in the playlist are also accessible in the TrueSight Operations Management documentation.

 

To see how to locate videos in the TrueSight Operations Management documentation, see Locating TrueSight Operations Management videos.

 

Want to learn more?

For more information about TrueSight Operations Management, sign-up for a free 30-day trial now!

 

It's that easy. You can depend on it!

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Events in TrueSight Operations Management not only have default visual filters, such as status and severity check boxes, but you can also use customized filters for monitoring specific event sets. See how you can customize filters to make queries for various event slot combinations using conditional operators in this how-to video.

 

 

To access more videos about how to use TrueSight Operations Management, access the TrueSight Operations Management playlist on YouTube. Many of the videos in the playlist are also accessible in the TrueSight Operations Management documentation.

 

To see how to locate videos in the TrueSight Operations Management documentation, see Locating TrueSight Operations Management videos.

 

Want to learn more?

For more information about TrueSight Operations Management, sign-up for a free 30-day trial now!

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How do you know about new releases, service packs, patches, flashes, or other notifications? If you subscribe to BMC's proactive alerts, you're probably confident that you're in the know. Or are you? Could it be that you're not receiving some of the more recent notifications—even though you subscribed?

How is that possible? Recent changes to the Proactive Alert Subscriptions options could be the culprit.

How did the Proactive Alert Subscription options change?

When you subscribe to alerts, you choose any combination of the following options. Until relatively recently, you could choose from the options outlined in yellow.

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A couple years ago, BMC added the Online Technical Documentation option to alert subscribers about new online documentation spaces, which also indicate the availability of a new product release. This option was automatically selected for you if you had previously selected any combination of Flash, Technical Bulletin, or Release Notes.

If you recently subscribed to proactive alerts, you might not have known to select this option. For all the products whose documentation now resides in the Online Technical Documentation Portal, this alert option now replaces all of the other options.

How did the proactive alerts change?

You might have noticed earlier this year that the format of the proactive alert email changed slightly. The following example shows a portion of an email message that was sent to applicable subscribers on February 20th of this year. Previously, Technical Bulletin alerts announced the availability of service packs and patches. Now Online Technical Documentation is used to announce new product releases, service packs, patches, and flashes (urgent issues).

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What should you do to ensure that you're receiving alerts?

Check your support profile and verify that your Proactive Alert Subscriptions include Online Technical Documentation for all of your products.You can access your support profile at http://www.bmc.com/support/my-support-profile

If you are not a current subscriber, we want you to sign up now!

What are the other options?

If you use Twitter, you can follow BMCDocs and receive Tweets about BMC product updates.

When you receive email or Tweets about a new product release, place a watch on the Release notes and notices topic. The writers update this topic for all releases and other substantive changes to the documentation. The Release notes and notices topics contain a link to instructions about how to watch a page. In some of the earlier documentation spaces, the topic to watch is What's new.

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When IDD first moved the product documentation from the more traditional PDFs to the online presentation, the Information Architects (IAs) organized the release notes into the What's new and Known and corrected issues branches. Although BMC's traditional release notes contained a What's new section, the IAs found that the What's new branch in the online documentation didn't resonate well with most customers and BMC employees. The IAs also had some strong anecdotal evidence that most people could not easily find the list of known and corrected issues.

To address these findability challenges, the IAs decided to return to a more predictable organization and familiar terminology, which you'll see in the documentation for most products released after November 2013. The following image illustrates the recent changes to the navigation pane and topic naming.

In the new organization, shown on the right, the Release notes and notices branch contains topics devoted to the primary release, service packs, patches, and flashes, and includes known and corrected issues. If applicable for a product, this branch will also include technical bulletin content in the Documentation updates branch.

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In addition to improved findability and a more intuitive organization, this new structure has an additional benefit. If you're someone who likes a PDF version of your release notes, you can create them in a couple easy steps.

  1. From the Release notes and notices topic, select Tools > Export to PDF.
  2. Select one of the BMC Standard options that includes child pages, and click Start Export, as shown in in the following example:

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When the export is finished, you have a PDF that contains all of the topics in the Release notes and notices branch, which includes the new features and bug fixes in the release.

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