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Hello,

  

    I am in the process of upgrading from AR server 7.1 and ITSM 7.0.03 to AR Server and ITSM 7.6.04. After upgrading our development system I tried to apply a customization to the Phone Extension field to increase the field length form 5 to 6. In the old release I just increased the Phone Extension field on the CTM:Phone Detail form, increased the Phone Extension field on the CTM:People form, and added the Phone Extension field with increased length to the default view of the HPD:IncidentInterface_Create form. For some reason I still receive the "Value does not fall within the limits specified for the field : (Maximum length - 5) : Extension (ARERR 306)" error when trying to save an Incident. Any ideas what I am missing in the new release?

 

Thanks,

Mike