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6 Posts authored by: Rab Boyce
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Last year we teased a small demo of our work in progress migration from ServiceNow to Helix capability for CMT.


Now, having completed a major migration with a major UK company we are pleased to show you an updated demo, of our CMT 2.6 based ServiceNow migration capability.


If you want to find out more, please contact us at or talk to your existing account manager.


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Alderstone is pleased to announce the release of the latest version of our industry leading Upgrade and Migration tool for BMC Remedy, CMT.



Version 2.6 highlights include:


  • Support for Postgres and AWS Aurora databases
  • Support for Sybase as a migration source
  • Enhanced Workflow discovery
  • Database sizing discovery
  • Multiple migration tree support
  • Transportable Migration Packages
  • Simplified file-system setup
  • Improved performance
  • > 45% reduction in export file sizes


If you want to find out more, please contact us at or come and visit us at stand #6 at BMC Exchange in London on November 12.

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Alderstone is pleased to announce that our CMT case studies are now no longer behind a sign up form and are now publicly available on the website as HTML and as PDF Downloads.


The initial batch of Case Studies cover the following:



We will be releasing more case studies in the coming weeks including, but not limited to:


  • Migrate to Helix
  • Partner Led Multi System Upgrades
  • Migration of Remedy System from Sybase to MSSQL


You can find all the case studies, as well as overviews of the CMT product at


As always, if you want to know more about CMT please contact us at

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CMT 2.5 is a consolidated patch release bringing together a fresh new look for the application with an emphasis on stability and long term supportability.

As part of this release, we have addressed over 50 minor issues, mostly concerning some UI niggles and edge cases for data migration.


However, the development team have not been resting on their laurels. While the main focus for our development team is currently the 3.0 release which will add support for ServiceNow and Sybase based Remedy systems as a source, based on feedback from our consultants in the field and from our partner community, we have added a number of small enhancements from 3.0 into this release to address some of the niggles encountered on real projects.


  • Updated Workbench for Alderstone's 10th Anniversary Rebranding
  • Reimport failed for Cancelled Jobs and Incremental Imports
  • Allow SID or ServiceName to be used for Oracle System connections
  • Exported versus Imported view now available when migrating to Helix or between two different instances of CMT
  • Multi-Threaded Staging
  • Data Enrichment Enhancements
  • Able to select a Join Form as the primary Form for a Source or Target Data Enrichment
  • Data Enrichment Field Limit of 10 for mapping enrichment increased to 20
  • Able to map a field in a data enrichment to NULL
  • NLS Sort Parameter for use when exporting from Oracle databases with Case Insensitivity
  • Incremental Import now shows a list of all Form Deletions applied by Delete Checking
  • Negative Number Sorting working correctly for Form Count Reconciliation
  • Prevent export without the character set defined for the system.


Existing customers can download the upgrade from Alderstone FTP site using your usual login or by contacting us at


Please contact us at for more information.

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Alderstone are pleased to announce that we have added official support for 19.02 to our standard migration packs. The Out-of-The-Box packs enable you to migrate from 7.6.03* or above straight to 19.02.


These are available on our ftp site now, for all licensed users of CMT – the world's fastest and most reliable data migration and upgrade solution for the BMC Remedy platform.


As always, you can use these packs to migrate from on-premise or cloud based systems to on-premise or helix in the cloud and from any source database type.


Using CMT will allow you to quickly get up and running with BMC's latest Helix offering.


Highlights of the 19.02 release include:


Remedy IT Service Management 19.02 highlights

  • Java 11 and OpenJDK support for Remedy ITSM Suite
    All components of the Remedy ITSM Suite now support Java 11 and OpenJDK. This enables you to stay on a free version of Java. Remedy ITSM Suite continues to support Java 8 and Oracle JRE.
  • Enhancements to the Remedy ITSM applications
    You can now easily define approval mapping rules that define different approvers based on article criteria, such as article template, language, region, site, owner company, owner group, or the internal use flag. Using a Machine Learning service integrated with Remedy, you can now automatically analyze incoming emails and auto-create work orders with the applicable work order template.

Remedy AR System 19.02 highlights

  • Improved look and feel for Remedy Flashboards
    Remedy AR System enables you to render flashboards in HTML, which have an improved look and feel.
  • Multi-threaded archiving in the AR System server
    You can configure multiple threads to increase the throughput of the archive operation in the AR System server. This is helpful when you perform bulk archival of a large number of records.
  • Swagger specifications for BMC Remedy AR System REST APIs
    You can use the getField and getFields REST APIs to retrieve field metadata for a form. This helps in performing faster design level integrations. All the REST endpoints exposed by the Remedy AR System server are now documented by using Swagger specifications.

Remedy Smart Reporting 19.02 highlights

  • Creating more powerful reports
    You can create more powerful reports by using an expanded set of AR JDBC functions. An Assisted Insight gives you proactive insights into the correlation of metrics.
  • Ability to present business metrics using Stories
    You can now communicate analytics results by using Stories.

Smart IT 19.02 highlights

  • Support for swarming with Smart IT Chat
    You can use the Smart IT chat capability to interact with other IT users by using a new set of functions. This supports the swarming concept, which is a collaborative approach to ticket resolution.
  • Expanded support for Smart IT dynamic provider actions
    You can use the Smart IT dynamic provider actions, which are executed automatically based on certain conditions for change requests, work orders, and tasks.

CMDB 19.02 highlights

  • Ability to perform write operations by using the new CMDB interface
    You can use the new CMDB UI to perform write operations on the CIs and on the service model (relationships) in CMDB.
  • Ability to archive CMDB data
    You can now remove obsolete data from production datasets in your CMDB, and archive them for future reference. This helps in improving performance, reducing overall footprint, and storing data.

Remedy Single Sign-On 19.02 highlights

  • Ability to configure Remedy SSO agent and Remedy SSO server for applications hosted on different domains
    Applications hosted on different domains can use the same Remedy SSO server for authentication.
  • Enabling signed SAML metadata for security
    You can provide more security by providing access specifically to the issuing domain and by enabling signed SAML metadata.
  • Using Kerberos authentication for a pre-defined IP range
    You can authenticate requests coming from a set of predefined IP addresses by using the Kerberos authentication.


Contact us at to find out more about how quickly we can get you up and running on BMC Helix 19.02.


*If you are on a version prior to 7.6.03 of ITSM then our consultancy team will happily develop a bespoke pack for you as part of the upgrade project. For example, We recently upgraded a large customer from to 9.1.

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While we have been busy with the rebrand for our 10th anniversary, we have received a number of questions regarding our Out-of-the-box migration packs.


Rest assured that we fully support migration to 18.05 and 18.08, whether your old or new remedy platform is on-premise, on an existing cloud solution or deployed as part of BMC's exciting new Helix platform either on the BMC Cloud, AWS or Azure.


As always, CMT can migrate you straight from ITSM versions as far back as straight to these new versions.


If you want to find out more, please get in touch at

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