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Alderstone are pleased to announce that we have added official support for 19.02 to our standard migration packs. The Out-of-The-Box packs enable you to migrate from 7.6.03* or above straight to 19.02.


These are available on our ftp site now, for all licensed users of CMT – the world's fastest and most reliable data migration and upgrade solution for the BMC Remedy platform.


As always, you can use these packs to migrate from on-premise or cloud based systems to on-premise or helix in the cloud and from any source database type.


Using CMT will allow you to quickly get up and running with BMC's latest Helix offering.


Highlights of the 19.02 release include:


Remedy IT Service Management 19.02 highlights

  • Java 11 and OpenJDK support for Remedy ITSM Suite
    All components of the Remedy ITSM Suite now support Java 11 and OpenJDK. This enables you to stay on a free version of Java. Remedy ITSM Suite continues to support Java 8 and Oracle JRE.
  • Enhancements to the Remedy ITSM applications
    You can now easily define approval mapping rules that define different approvers based on article criteria, such as article template, language, region, site, owner company, owner group, or the internal use flag. Using a Machine Learning service integrated with Remedy, you can now automatically analyze incoming emails and auto-create work orders with the applicable work order template.

Remedy AR System 19.02 highlights

  • Improved look and feel for Remedy Flashboards
    Remedy AR System enables you to render flashboards in HTML, which have an improved look and feel.
  • Multi-threaded archiving in the AR System server
    You can configure multiple threads to increase the throughput of the archive operation in the AR System server. This is helpful when you perform bulk archival of a large number of records.
  • Swagger specifications for BMC Remedy AR System REST APIs
    You can use the getField and getFields REST APIs to retrieve field metadata for a form. This helps in performing faster design level integrations. All the REST endpoints exposed by the Remedy AR System server are now documented by using Swagger specifications.

Remedy Smart Reporting 19.02 highlights

  • Creating more powerful reports
    You can create more powerful reports by using an expanded set of AR JDBC functions. An Assisted Insight gives you proactive insights into the correlation of metrics.
  • Ability to present business metrics using Stories
    You can now communicate analytics results by using Stories.

Smart IT 19.02 highlights

  • Support for swarming with Smart IT Chat
    You can use the Smart IT chat capability to interact with other IT users by using a new set of functions. This supports the swarming concept, which is a collaborative approach to ticket resolution.
  • Expanded support for Smart IT dynamic provider actions
    You can use the Smart IT dynamic provider actions, which are executed automatically based on certain conditions for change requests, work orders, and tasks.

CMDB 19.02 highlights

  • Ability to perform write operations by using the new CMDB interface
    You can use the new CMDB UI to perform write operations on the CIs and on the service model (relationships) in CMDB.
  • Ability to archive CMDB data
    You can now remove obsolete data from production datasets in your CMDB, and archive them for future reference. This helps in improving performance, reducing overall footprint, and storing data.

Remedy Single Sign-On 19.02 highlights

  • Ability to configure Remedy SSO agent and Remedy SSO server for applications hosted on different domains
    Applications hosted on different domains can use the same Remedy SSO server for authentication.
  • Enabling signed SAML metadata for security
    You can provide more security by providing access specifically to the issuing domain and by enabling signed SAML metadata.
  • Using Kerberos authentication for a pre-defined IP range
    You can authenticate requests coming from a set of predefined IP addresses by using the Kerberos authentication.


Contact us at to find out more about how quickly we can get you up and running on BMC Helix 19.02.


*If you are on a version prior to 7.6.03 of ITSM then our consultancy team will happily develop a bespoke pack for you as part of the upgrade project. For example, We recently upgraded a large customer from to 9.1.