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Connect with BMC Helix ITSM and Remedy - Live Chat in Smart IT Webinar

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Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar.


In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed  and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience.


Deepak Somaiya  is a Product Development Architect



Event Registration Details


Date: Wednesday, December 18, 2019

Time: 10 a.m. Central Standard Time (GMT-6)

Registration Link:

Registration Password: helix


After registration, you will receive a confirmation email.

When and Where

  • Start Time:

    Dec 18, 2019 10:00 AM CDT (America/Chicago)
  • End Time:

    Dec 18, 2019 11:30 AM CDT (America/Chicago)
  • Location:


Event Info

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