Skip navigation

Remedyforce Shared Services Webinar - 20/11/19, 2pm (GMT)

Event has ended

Loading...

Description

Join us for our Webinar on Remedyforce Shared Services, Wednesday 20th November, at 2pm (GMT +0:00).

 

Note, please contact us at info@aimltd.uk if this time is unsuitable for you, and we can work with you on alternative arrangements.

 

Agenda:

 

https://zoom.us/webinar/register/WN_hPCsEIeQTOWATVB6hocs5g

Introduction to Shared Services

·         Correct approach

  • o    Pre-implementation measurements
  • o    Process capture
  • o    Defining Target Operation Model
  • o    Planning ahead
  • o    Risk Management/Monitoring
  • o    Cutover

·         Remedyforce Configuration

  • o    Permissions and Access
  • o    Creation of Workflow (tasks)
  • o    Utilising agreements (SLAs/OLAs)
  • o    Self Service
  • o    Correct use of features (i.e. managing broadcast, etc)
  • o    Questions and Answers

 


To join our Webinar, please follow the below instructions:

To

You are invited to a Zoom webinar.

When: Nov 20, 2019 02:00 PM London - (GMT +0:00)

Topic: Remedyforce: Shared Services

 

Register in advance for this webinar:

https://zoom.us/webinar/register/WN_hPCsEIeQTOWATVB6hocs5g 

 

After registering, you will receive a confirmation email containing information about joining the webinar.

Introduction to Shared Services

·         Correct approach

o    Pre-implementation measurements

o    Process capture

o    Defining Target Operation Model

o    Planning ahead

o    Risk Management/Monitoring

o    Cutover

·         Remedyforce Configuration

o    Permissions and Access

o    Creation of Workflow (tasks)

o    Utilising agreements (SLAs/OLAs)

o    Self Service

o    Correct use of features (i.e. managing broadcast, etc)

o    Questions and Answers

When and Where

  • Start Time:

    Today 8:00 AM CST (America/Chicago)
  • End Time:

    Today 9:00 AM CST (America/Chicago)
  • Location:

    Online Webinar
  • Country:

    United Kingdom

Event Info

  • Event Type:

    Webinar
  • Language:

    English
  • Event Visibility & Attendance Policy:

    Open

Contact Info

Comments