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BMC Helix Remedyforce Summer '19 Sandbox Automatic Upgrade

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We are excited to announce several capabilities in the BMC Helix Remedyforce Summer 19 release!

Cognitive Service Management

  • BMC Helix Chatbot
  • Auto Categorization

CMDB Enhancements

  • Lookup Filters on Base Element
  • Increased Mass Change Limits
  • TrueSight Integration
  • Linking of Services, CIs, and Assets
  • Enhanced Search
  • CMDB Field Source Priority
  • CMDB Explorer: Class Filtering
  • Cloud Tagging

Console Enhancements

  • Printing in Lightning Experience
  • Message Scrolling for Broadcasts
  • Identify Records with Attachments
  • Request Definition Entitlement for Staff
  • Concurrent Operational Level Agreement (OLA) Targets
  • Email Signature Filter Rules

Self Service

  • Configurable Sidebar
  • Two-column Layout for Service Requests
  • Dynamic Field Rendering on Tickets
  • Service Catalog Enhancements

Other Enhancements

  • Value Adoption Dashboard

When and Where

  • Start Time:

    Aug 23, 2019 6:00 AM CDT (America/Chicago)
  • End Time:

    Aug 23, 2019 1:00 PM CDT (America/Chicago)
  • Location:


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