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Forum: What's new in BMC Helix ITSM 19.02?


Thursday, April 4, 10:00 am Central Daylight Time (Chicago, GMT-05:00)


Please join Peter Adams and the BMC Helix ITSM and Remedy team to learn about this exciting release.


Peter will cover the innovations 19.02 brings to BMC Helix ITSM including:

- ITIL v4 Ready

- Enhanced UI/UX

- New call log

- In-ticket surveying

- Expanded multi-cloud collaboration

- New cognitive capabilities for increased agent efficiencies

- and much more...




To be notified of changes to this event, RSVP (Attending, on the top-right)


Do you already have a question about this release? Ask it below as a comment, community members can help you even before this event

When and Where

  • Start Time:

    Apr 4, 2019 10:00 AM CDT (America/Chicago)
  • End Time:

    Apr 4, 2019 11:30 AM CDT (America/Chicago)
  • Location:


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