Skip navigation

BMC Helix & itSMF Cognitive Service Mgt Meet Up - Silicon Valley | Jan 10, 2019 @6pm

Event has ended



BMC is excited to partner with itSMF to host a meet up at our BMC Campus.


Join us

Date: January 10th, 2018 | Time: 6pm-8pm PT

Venue: BMC Santa Clara Campus

519 Training Room (Take elevator to Level 5)

Address: 2755 Great America Way. #501, Santa Clara, CA, 95054. USA


Please RSVP so we can plan accordingly. We ask that you bring a photo ID with you when you check in.


Dinner and light refreshments will be provided.


Topic: Cognitive Service Management

Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud, multi-device (IoT) and multi-channel environments at the highest efficiency, speed, and lowest cost. Service Management as a category is being disrupted by technologies like AI/ML, Chatbots and virtual agents to help businesses manage these increasingly complex landscapes. Learn how BMC is helping business leaders solve real business challenges who by applying cognitive technologies get a competitive edge in the market.



o 6:00pm - 6:10pm: itSMF LIG Announcements & Welcome. Member and Key Guest Introductions. Board Announcements

o 6:10pm -7:00pm:   AI and Service Management: Now and Future, Speaker: Pradeep Kumar

o 7:00pm – 7.45pm: Best Practices: Customer Case Study (GWU), Speaker: Pradeep Kumar

o 7:45pm - 8:00pm: Close & Adjournment


Speaker: Pradeep Kumar, Principal Product Manager, BMC

Pradeep Kumar is an accomplished SaaS/Cloud product manager with over 20 years end-to-end experience in building, launching, and, implementing category leader enterprise applications. Pradeep is presently leading the charge of developing next generation, cloud based, AI driven transformational service management for multi-cloud enterprise and beyond. Pradeep has a special interest in cognitive service management, multi-cloud, and, DevOps for driving exceptional service for the enterprise.


Peter Adams Vidhya Srinivasan Daren Goeson David Schmidt Dave Sulcer David Shapiro Laurent Matheo Chad Haftorson kellyann Lanspa Joy Su

Raphael Chauvel Anurag Gupta Matt Laurenceau

When and Where

  • Start Time:

    Jan 10, 2019 8:00 PM CDT (America/Chicago)
  • End Time:

    Jan 10, 2019 10:00 PM CDT (America/Chicago)
  • Location:

    2755 Great America Way. #501, Santa Clara, CA, 95054. USA

Event Info

  • Event Type:

  • Event Visibility & Attendance Policy:


Contact Info