Event has ended
BMC is excited to partner with itSMF to host a meet up at our BMC Campus.
Date: January 10th, 2018 | Time: 6pm-8pm PT
Venue: BMC Santa Clara Campus
519 Training Room (Take elevator to Level 5)
Address: 2755 Great America Way. #501, Santa Clara, CA, 95054. USA
Please RSVP so we can plan accordingly. We ask that you bring a photo ID with you when you check in.
Dinner and light refreshments will be provided.
Topic: Cognitive Service Management
Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud, multi-device (IoT) and multi-channel environments at the highest efficiency, speed, and lowest cost. Service Management as a category is being disrupted by technologies like AI/ML, Chatbots and virtual agents to help businesses manage these increasingly complex landscapes. Learn how BMC is helping business leaders solve real business challenges who by applying cognitive technologies get a competitive edge in the market.
o 6:00pm - 6:10pm: itSMF LIG Announcements & Welcome. Member and Key Guest Introductions. Board Announcements
o 6:10pm -7:00pm: AI and Service Management: Now and Future, Speaker: Pradeep Kumar
o 7:00pm – 7.45pm: Best Practices: Customer Case Study (GWU), Speaker: Pradeep Kumar
o 7:45pm - 8:00pm: Close & Adjournment
Speaker: Pradeep Kumar, Principal Product Manager, BMC
Pradeep Kumar is an accomplished SaaS/Cloud product manager with over 20 years end-to-end experience in building, launching, and, implementing category leader enterprise applications. Pradeep is presently leading the charge of developing next generation, cloud based, AI driven transformational service management for multi-cloud enterprise and beyond. Pradeep has a special interest in cognitive service management, multi-cloud, and, DevOps for driving exceptional service for the enterprise.
When and Where
Start Time:Jan 10, 2019 8:00 PM CST (America/Chicago)
End Time:Jan 10, 2019 10:00 PM CST (America/Chicago)
Location:2755 Great America Way. #501, Santa Clara, CA, 95054. USA
Event Visibility & Attendance Policy:Open
- May Bakken (Owner)