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Increase strategic impact—without increasing costs

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Create a more business-aware IT service management organization


A greater awareness of business context can help IT service management teams increase their strategic impact while working with limited resources. This webinar presents EMA research on the trends reshaping ITSM today and explores the value achieved by Crossmark, one of the largest sales and marketing services providers in the U.S., through closer IT-business alignment.


Topics include


  • Integrating ITSM teams with business processes for more efficient IT
  • Addressing evolving requirements for endpoint lifecycle management
  • The advantages of an enterprise-wide digital services hub


Join Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA) and Mike Anderson, CIO of Crossmark, for a live Q&A that will highlight Crossmark’s experiences and savings in aligning its ITSM capabilities with an enterprise-wide digital services hub.

When and Where

  • Start Time:

    Oct 26, 2017 12:00 PM CDT (America/Chicago)
  • End Time:

    Oct 26, 2017 1:00 PM CDT (America/Chicago)
  • Location:

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