This message was sent to all BMC OnDemand Canada customers
Dear Canada OnDemand Customer
The OnDemand team will be performing maintenance on the production servers that host your OnDemand systems for the month of February 2017. This activity is needed to ensure continued uninterrupted service to our end users.
The following activities will be performed :
The BMC Infrastructure team will perform SQL server maintenance hosting your OnDemand database.
Downtime and System/Services Impacted:
During this activity, the SQL server hosting your DB will be failed over one by one and there will be a service disruption of 15-20 minutes.
Schedule (All times in UTC – 24 hour clock):
- Prod systems
Start: February 26th 2017, 05:00 UTC
End: February 26th 2017, 11:00 UTC
The OnDemand team will send email notifications on the same email id before staring the Maintenance activity and after its completion.
For questions, concerns or comments please contact OnDemand Service Desk or open an issue with BMC OnDemand Service Desk.
BMC SaaS Operations Team
Please contact the Service Desk with questions or concerns:
United States-(800) 537-1813
United Kingdom-0 (800) 279-8925
Germany-00353 (1) 440-7995
Australia-1 (800) 632 530
Click the below link to find your local Support number.
BMC Customer Support
For more information on BMC Remedy OnDemand Click Here
You are receiving this email because you are a designated BMC OnDemand communications contact for your company.
If you wish to change your company’s contacts for such emails, please contact your Service Delivery Manager or BMC Customer Support.
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