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BMC OnDemand February Planned Maintenance Notification: (US Region)

Event has ended





BMC SaaS Operations

Dear US Commercial OnDemand Customer

The OnDemand team will be performing maintenance on the production servers that host your OnDemand systems for the month of February 2017. This activity is needed to ensure continued uninterrupted service to our end users.


The following activities will be performed :

  • SQL server maintenance

The BMC Infrastructure team will perform SQL server maintenance hosting your OnDemand database.


Downtime and System/Services Impacted:

During this activity, the SQL server hosting your DB will be failed over one by one and there will be a service disruption of 15-20 minutes.


Schedule (All times in UTC – 24 hour clock):


  • Prod systems
    Start: February 26th 2017, 05:00 UTC
    End:  February 26th 2017, 11:00 UTC


The OnDemand team will send email notifications on the same email id before staring the Maintenance activity and after its completion.


For questions, concerns or comments please contact OnDemand Service Desk or open an issue with BMC OnDemand Service Desk.

Best Regards,

BMC SaaS Operations Team

Need Help?

Please contact the Service Desk with questions or concerns:


United States-(800) 537-1813

United Kingdom-0 (800) 279-8925

Germany-00353 (1) 440-7995

Canada-(800) 537-1813

Australia-1 (800) 632 530


Click the below link to find your local Support number.
BMC Customer Support

For more information on BMC Remedy OnDemand
Click Here






You are receiving this email because you are a designated BMC OnDemand communications contact for your company.
If you wish to change your company’s contacts for such emails, please contact your Service Delivery Manager or BMC Customer Support.


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Houston, Texas 77042 Attn: Email Policy



When and Where

  • Start Time:

    Feb 26, 2017 12:00 AM CDT (America/Chicago)
  • End Time:

    Feb 26, 2017 6:00 AM CDT (America/Chicago)
  • Location:

    US BMC OnDemand Commercial Datacenters

Event Info

  • Event Type:

  • Event Visibility & Attendance Policy:


Contact Info


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