Remedy Midtier - How to remove /arsys from the URL

Version 4
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    AR System Mid Tier


    Remedy Midtier, any version.


     Is there a way to remove arsys from the midtier URL? 


    If   /arsys has to be removed from the midtier URL.

    1. Stop tomcat
    2. Rename Tomcat/webapps/ROOT folder to Tomcat/webapps/PREVIOUSLY_ROOT
    3. Rename your file Tomcat/Conf/catalina/localhost/arsys.xml to
    4. on your Tomcat/conf/server.xml file find the tag <host>
    and add the context
          <Host name="localhost"  appBase="webapps" unpackWARs="true" autoDeploy="true">
        <Context path="" docBase="C:\midtierTools\deployed\91"> <!-- this is the path where midtier is located-->
    Notice that docbase should point to your midtier installation folder, in this example "C:\midtierTools\deployed\91"

    5. Restart tomcat and midtier should be accessible from  http://localhost:port/

    Additional Note:
    If there's no need to completely remove the /arsys from the URL but you don't want your users to type it you can follow this article. with this you can just type http://midtierserver:8080 and tomcat will add the /arsys.

    If you don't want port 8080 in the URL you can follow this article

    Article Number:


    Article Type:


      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles