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BMC Service Resolution
We have configured BSR and ticketing is working fine but the incident is not getting resolved automatically when event is closed in BPPM.
BPPM 9.5 02
On HPD:Service Interface form, we saw that Incident status is "Assigned" instead of Resolved
PLease follow the steps mentioned below and let me know if this fix this issue.
1) Open the filter 'HPD:ISI:EventLevel1_710_GetIncidentStatus"
2) Create an overylay of the filter and change the mappaing of the set field action
from Incident_status = $status$
status_incident = $status$