Incident not getting auto-resolved when BPPM event is closed

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    PRODUCT:

    BMC Service Resolution



    PROBLEM:

    We have configured BSR and ticketing is working fine but the incident is not getting resolved automatically when event is closed in BPPM.

    Environment Details: 
    BPPM 9.5 02 
    BSR 3.5.01 
    ITSM 9.1

    On HPD:Service Interface form, we saw that Incident status is "Assigned" instead of Resolved


    SOLUTION:

    PLease follow the steps mentioned below and let me know if this fix this issue. 

    1) Open the filter 'HPD:ISI:EventLevel1_710_GetIncidentStatus"
    2) Create an overylay of the filter and change the mappaing of the set field action 

    from Incident_status = $status$

    to 

    status_incident = $status$


    Article Number:

    000143190


    Article Type:

    Solutions to a Product Problem



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