This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedy IT Service Management Suite
UDM, ARSystem, ITSM
Running on ITSM 9.1 sp3 in a server group environment. Turned several of the servers off to perform maintenance. However when the servers are turned off, you get the following message from the Data Management Pre Checker:
Check UDM plugin config
The check could not query the server parameters: <servername>
Please check if AR Server is running and is reachable on specified port
Please contact your Administrator.
You will be redirected to the Home Page.
This issue is rather not an issue but a failed precheck that Data Management Pre Checker does.
Let me expand a little on what it actually does.
To get around this error, you have to "really take them out of the server group" Here's to do this:
- Go to the DB and do a select on servgrp_board table. (select * from servgrp_board)
- Identify what rows of data reflect the servers that you want to take out of the server group and delete those rows. (Not to worry much here as upon restart when ready those servers will populate this form again).
- You will want to then go to servgrp_resources table and do a select as well (select * from servgrp_resources)
- Here you will want to do exactly the same thing as above, verify what rows reference the servers you want to remove and delete those rows of data.
DELETE FROM servgrp_board WHERE servername = 'clm-aus-02'