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Remedy IT Service Management Suite
Remedy Service Desk Application
When the OOB Web Service, HPD_IncidentInterface_Create_WS, uses an Admin account or an account with Unrestricted Access, the output is successfully received. However, when an account without any of these are used (i.e. a user with Incident Master permission), the output is received as blank.
In both the use cases, the Incident ticket is successfully created.
Missing OOB Permissions on Field ID 1 in the HPD:IncidentInterface_Create form
Make sure the following have View Permission to the Request ID field (Field ID 1) on HPD:IncidentInterface_Create:
Vendor Assignee Groups
Vendor Assignee Groups Parent