Smart IT: Relationship Type menu do not show custom value

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    APPLIES TO:

    All version of Smart IT till 20.0X



    PROBLEM:

    Created custom selection value for Relationship Type Menu, to be displayed while relating incident to change request.
    It is visible in ITSM however not in Smart IT

    Also, all the relationship present in ITSM for Change, Incident or any ticket type with custom relationship type in not visible in smart IT.


     


    CAUSE:

    As design


    SOLUTION:

     

    Currently it is not possible to view custom relationship type value in the Smart IT.
    This would be an enhancement to the Smart IT product.

     


    Article Number:

    000229980


    Article Type:

    Solutions to a Product Problem



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