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BMC Helix Remedyforce Service Desk
Remedyforce Summer '17
How to disable the "Return to SalesForce" option in Self Service 3.0
Steps to Disable "Return to Salesforce" option are:
1.Click Setup | Expand Develop | Click Custom Settings.
2. Beside Remedyforce Settings Click Manage.
3. Click Edit beside DisableReturntoSalesforce.
4. Change the Value to True | Click Save.
5. Verify when a user log into Self Service 3.0.
Note: In lightning ,"Return to Salesforce" is not available.This is as per design of Remedyforce.