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Remedy AR System Server
AR System Mid Tier
Receiving Caught Exception Error when Accessing the DMT:Job Form
Caught exception :Object doesn't support property or method 'treetable'
The 9.1.02 midtier will call for these files using the all-lower case filenames. If the files are present on the file system as mixed-case filenames, then the calls may result in a HTTP 404 error. This HTTP 404 error will not be visible to the user but will only be seen in a network capture tool such as Fiddler.
The solution is to manually copy these files from the installer or from the latest hotfix applied your 9.1.02 system.
The needed files are attached to this article but can also be located in the installer.
To locate the files in the 9.1.02 or 9.1.03 installer, you will drill down into Disk 1-->files -->midtier. Open the componentMidTierWindows.zip and drill down into resources\standards\javscript\JQuery directory.
Extract the following two files: jquery.treetable.css and jquery.treetable.min.js
Delete the juery-1.4.2.min file from the same directory
The directory will contain:
No restart of the midtier is required. Browser cache should be cleared before retesting.