BDSSA: Post Upgrade Configuration fails with "BDS-3001 Unsupported BMC Server Automation database version!"

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    PRODUCT:

    BMC Decision Support - Server Automation (5 Viewer, 1 Query License)


    COMPONENT:

    BMC Decision Support - Server Automation Report Author License


    APPLIES TO:

    BMC Decision Support for Server Automation 8.9.00



    PROBLEM:

    BDSSA 8.9 Post Configuration fails when the BSA version is already 8.9.01/8.9.02 or 8.9.03 with below error message-

    Use case 1 :
    When Post Configuration fails with error "BDS-3001 Unsupported BMC Server Automation database version!"

    Use Case 2 :
    When Post Configuration fails with error BDS-3030 Provided Warehouse database schema is invalid. Please Provide a valid latest copy of the warehouse to proceed


    CAUSE:

    Version mismatch


    SOLUTION:

    Step1: Check BDSSA db by running below SQL on bsara_dw DB

    SQL> select value from system_property where name='DatabaseVersion';
    Expected results:
    8.9.00 
    or
    8.9.01 (If HF1 has already been applied)

    Step2: Check BSA db version by running below SQL on bladelogic db.:

    select value from system_property where name='DatabaseVersion';
    Expected results:
    8.9.01
    or
    8.9.02
    or
    8.9.03

    Step3: Check file <BDS_HOME>/shared/version.properties file on BDSSA installed host. 

    version.major=8
    version.minor=9
    version.maint=00
    version.patch=xx
    version.build=xx

    If the "version.maint" value is 00, change it to 01 if BSA version is 8.9.01, 02 in case of 8.9.02 or 03 if 8.9.03 and save the file.

    Then rerun the BDSSA Post Upgrade installer.

    Upon the completion of the configuration, apply the latest enablement hotfix if available on top of BDSSA 8.9.00

    Please refer to the following doc page, where the hotfix can be downloaded from:
    Prerequisite for using BMC Decision Support for Server Automation 8.9.00 with BMC Server Automation


    Please consult BDSSA team for any questions before following these steps.



     


    Article Number:

    000112576


    Article Type:

    Solutions to a Product Problem



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