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Remedy AR System Server
BMC Remedy AR System Server
LP: BMC Remedy AR System Server 7.6.03
DR: AR System Server 7.6.03
Remedy Remedy Action Server services stuck on starting after an error restart.
starting status stuck couple hours manual & automatic start have been done VM has been restart too.
Windows system error:
Windows could not start the BMC Remedy Action request System Server service on local computer.
Error1053 the service did not respond to the startor control in a timely fashion.
This is expected behaviour. The stop/start of that service also performs stop/start of other processes such as jserver, dbsrv, apache, cell etc. Windows has an internal timeout of 30 seconds for service stop/start. As stopping/starting that service is > 30 seconds then you will see the error 1053.
Please note that this is not Remedy issue, this is Microsoft Windows defect and for that Microsoft has provided the hotfix.
Root cause : Windows defect
There is a Microsoft article (http://support.microsoft.com/?id=886695) that references this error and offers a hot fix. However, in some case we have observed that the customer has already applied either the hotfix or Microsoft Windows Service Pack 2, which includes and supersedes the hot fix. The problem still occurs, even with the fix applied. We recommend that the customer contact Microsoft regarding this issue.
Apply the Windows hot fixed described in Microsoft KB Article 886695
- BMC Remedy AR System Server