How to force an identity upload

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Client Management


    COMPONENT:

    Client Management


    APPLIES TO:

    Any version of BCM



    QUESTION:

    Support is asking me to force an identity update, how do I proceed?


    ANSWER:

    A- From the console:
    - Create a new operational rule
    - Add the step "Upload Agent Identity" to it and let it set it to the default
    - Assign it to your target

    B- From the config file:

       
    • Access the machine that shows offline (Red icon)
    •  
    • Browse to ..\BMC Software\Client Management\Client\config\Identity.ini 
    •  
    • Look for Lastidentitysent and remove/Delete  the highlighted value
       User-added image
       
       
    •  Restart the Agent service immediately
    •  
    • Then check if the client shows online on the console
      
      

     


    Article Number:

    000141642


    Article Type:

    FAQ/Procedural



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