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BMC Client Management
Any version of BCM
Support is asking me to force an identity update, how do I proceed?
A- From the console:
- Create a new operational rule
- Add the step "Upload Agent Identity" to it and let it set it to the default
- Assign it to your target
B- From the config file:
- Access the machine that shows offline (Red icon)
- Browse to ..\BMC Software\Client Management\Client\config\Identity.ini
- Look for Lastidentitysent and remove/Delete the highlighted value
- Restart the Agent service immediately
- Then check if the client shows online on the console