How to restart the Discovery appliance services

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    BMC Discovery


    BMC Atrium Discovery and Dependency Mapping




    How to restart the Discovery appliance services


    You can restart the services from the UI or from the command line.

    1- From the appliance UI:
    Go to Administration > Control, then click on "Restart Appliance Service". See

    2- From the command line:
    - Connect to the appliance using ssh and login as user tideway. 

    ### Stop the services:

    CentOS 6 or RHEL 6:
    sudo /sbin/service tideway stop    
    sudo /sbin/service cluster stop
    sudo /sbin/service omniNames stop
    sudo /sbin/service appliance stop

    CentOS 7:
    tw_service_control --stop   
    sudo systemctl stop cluster
    sudo systemctl stop omniNames
    sudo systemctl stop appliance

    ### Check for and kill any remaining python processes:
    ps –ef | grep python
    kill -9 <pid>
    Repeat these steps until there are no more python processes. Note that there are two "privileged" processes owned by root, for example: 

    root      7490     1  0 May21 ?        00:00:00 python /usr/tideway/python/privileged/main.pyc --daemon start
    root      7495  7490  0 May21 ?        01:02:43 python /usr/tideway/python/privileged/main.pyc --daemon start

    It is not necessary to kill these, however doing so will cause no harm.
    ### Restart the services:
    CentOS 6 or RHEL 6:
    sudo /sbin/service appliance start
    sudo /sbin/service omniNames start
    sudo /sbin/service cluster start
    sudo /sbin/service tideway start      

    CentOS 7:
    sudo systemctl start appliance
    sudo systemctl start omniNames
    sudo systemctl start cluster
    tw_service_control --start    




    Article Number:


    Article Type:


      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles