Reset/Update the Remedy Application Service Password

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    1. 1. Trigger

     

    When accessing the Data Management / Job Console following error is raised:

     

    UDM_RApp_Error.png

       2. Solution

     

    Reset the Remedy Application Service Password:

     

    • Set password into AR Server Config

     

    Login in Remedy/User Tool with the user with admin role and go to AR System Admin Console/Server Information/Connection Setting:

    Set Application Service Password = <password>

     

      connection.JPG

     

    Restart AR Server

     

    • Update MidTier password

     

    Go to MidTier / AR Server Settings > Edit AR Server and update Admin Password to <password>:

      midtier.JPG

     

    Restart MidTier

     

    • Set password into UDM:RappPassword

     

     

    Go to UDM:RAppPassword form and check host name to be like in AR System Configuration Generic UI form for component com.bmc.arsys.server/BMCPOC.office.orage.intra/ServerConnectName

     

      Config_UI.JPG

     

    Set Server Name = <host>

    Set password = <password>

     

     

    • Set password into SmartIT_System.CONFIGURATION_PARAMETER db

     

    Login with the SmartIT Database:

     

    Step1 : go to the Table - 'Configuration Parameter' with the Schema 'SmartIT_System'
    Run the following query :-
    SELECT * FROM [SmartIT].[SmartIT_System].[CONFIGURATION_PARAMETER]

    Step2 : If the password has changed then password has to be encrypted.For this you have to use SmartIT MyIT Installment Utility.
         Go To : Program files -> BMC Software -> SmartIT/MyIT ->SmartITMaintTool -> SmartIT Maintenance Tool -> Right Click, run that as an administrator -> click on encrypt tab -> encrypt the password <password>

    Step3 :Execute the Update query to update password information
    UPDATE [SmartIT].[SmartIT_System].[CONFIGURATION_PARAMETER] SET Value = 'encrypted password' Where Name='connect.arsystem.password'

    • Set password into BMC MyIT administration

     

    Login in Remedy with the user that has MYIT permission:

     

    Step1: Application -> BMC MyIT administration -> MyIT administration console -> Persistent Data Stores -> click on the AR server that is currently being used.

    Set Host = <host>

    Set Admin Password = <password>

     
    Step2:  Modify the host_name, Provide Port Number, Admin Password (provide remedy application service password) , DataStore type(Select AR Server)

    Click on the application tab and do the same for rest of the three applications - BMC MyIT / MyIT-ITSM /MyIT HRCM and save the information. Make sure 'enabled' is set to Yes.

     

    • Set password into EmailDaemon.properties

     

    Use steps outline in article below to update password for Email Engine.

     

    Remedy - Email Engine - How to change/reset the Remedy Application Service Password for the E-mail Engine

     

    Note: If is used you need to consider also the Flashboard Application Password reset.