- 1. Trigger
When accessing the Data Management / Job Console following error is raised:
Reset the Remedy Application Service Password:
- Set password into AR Server Config
Login in Remedy/User Tool with the user with admin role and go to AR System Admin Console/Server Information/Connection Setting:
Set Application Service Password = <password>
Restart AR Server
- Update MidTier password
Go to MidTier / AR Server Settings > Edit AR Server and update Admin Password to <password>:
- Set password into UDM:RappPassword
Go to UDM:RAppPassword form and check host name to be like in AR System Configuration Generic UI form for component com.bmc.arsys.server/BMCPOC.office.orage.intra/ServerConnectName
Set Server Name = <host>
Set password = <password>
- Set password into SmartIT_System.CONFIGURATION_PARAMETER db
Login with the SmartIT Database:
Step1 : go to the Table - 'Configuration Parameter' with the Schema 'SmartIT_System'
Run the following query :-
SELECT * FROM [SmartIT].[SmartIT_System].[CONFIGURATION_PARAMETER]
Step2 : If the password has changed then password has to be encrypted.For this you have to use SmartIT MyIT Installment Utility.
Go To : Program files -> BMC Software -> SmartIT/MyIT ->SmartITMaintTool -> SmartIT Maintenance Tool -> Right Click, run that as an administrator -> click on encrypt tab -> encrypt the password <password>
Step3 :Execute the Update query to update password information
UPDATE [SmartIT].[SmartIT_System].[CONFIGURATION_PARAMETER] SET Value = 'encrypted password' Where Name='connect.arsystem.password'
- Set password into BMC MyIT administration
Login in Remedy with the user that has MYIT permission:
Step1: Application -> BMC MyIT administration -> MyIT administration console -> Persistent Data Stores -> click on the AR server that is currently being used.
Set Host = <host>
Set Admin Password = <password>
Step2: Modify the host_name, Provide Port Number, Admin Password (provide remedy application service password) , DataStore type(Select AR Server)
Click on the application tab and do the same for rest of the three applications - BMC MyIT / MyIT-ITSM /MyIT HRCM and save the information. Make sure 'enabled' is set to Yes.
- Set password into EmailDaemon.properties
Use steps outline in article below to update password for Email Engine.
Note: If is used you need to consider also the Flashboard Application Password reset.