This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
BMC Helix Remedyforce Service Desk
Remedyforce Summer '17
Remedyforce Console CI lookup defaults to show only CI's linked to client instead of all. How do I configure it to show all?
To default to all Configuration Items (CIs) select the CI before selecting a Client.
The Design is when a Client is selected a filter is applied that only returns CIs linked to the Client, but when the CI lookup is selected before selecting a Client the filter is not applied.