RBE Success and Failure notifications are not working.

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    Rule Based Engine



    PROBLEM:

    RBE Success and Failure notifications are not working.


    CAUSE:

    Incorrect Run-if qualification in Filter RBE:Message_M999-NotifyOnSuccess & RBE:Message_M999-NotifyOnFailure


    SOLUTION:

    It is a Defect in 81 SP2 and 9.x versions and below is workaround.

    Current Run-If:

    ('z1D Action' = "EVALUATE") AND ('Status' = "Finished") AND ('Action Params' LIKE "%<notifysuccess>On Success</notifysuccess>%") AND ('Action Params' LIKE "%<actionname>Update</actionname>%") AND (('z1D_Int2' = 0) OR ('z1D_Int2' = $NULL$))

    Fix Run-If:

    ('z1D Action' = "EVALUATE") AND ('Status' = "Finished") AND ('Action Params' LIKE "%<notifysuccess>On Success</notifysuccess>%") AND (('z1D_Int2' = 0) OR ('z1D_Int2' = $NULL$))

    NOTE: Remove "AND ('Action Params' LIKE "%<actionname>Update</actionname>%")" qualification from Run-if qualification.


    Article Number:

    000132027


    Article Type:

    Solutions to a Product Problem



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