After installing Control-M Application Integrator Fixpack3, I´m unable to login to the  Application Integrator web portal due to unresolved GUI Server, why ?

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    PRODUCT:

    Control-M Application Integrator


    APPLIES TO:

    Control-M Application Integrator version 8.0.00



    PROBLEM:

    After installing Fixpack 3 on the Control-M Application, I'm unable to login to the Application Integrator due to the "Login" button is unavailable and it´s is unable to retrieve the name of the GUI Server and prints the message "Loading Server Name .."


    The problem has been identified when the Fixpack installation on the Control-M/Enterprise Manager did not copy, and file aisrv.war was not properly updated.


    CAUSE:

    Incorrect installation


    SOLUTION:

    Two root causes encountered:

    a) Please install again the Fixpack3 on the EM Server as instructed in the release notes in page 25 - chapter Installation on Control-M/EM.

    http://documents.bmc.com/supportu/952/21/23/482123/482123.pdf

    Double check the file  aisrv.war has been updated on the Control-M/Enterprise Manager Server in path:

    $HOME/ctm_em/etc/emweb/tomcat/webapps

    b) If fixpack3 installed successfully and aisrv.war file have same date of fixpack 3 ( Double check and compare with the file  installed-versions.txt of the Control-M/Agent where Control-M Application Integrator is installed, check the package-date), simply restart the Web Server.


    Article Number:

    000125190


    Article Type:

    Solutions to a Product Problem



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