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BMC Service Level Management
What is the meaning of OverallStartTime, GoalSchedGoalTime, DownStartTime, MeasurementStatus, DownStopTime, DownElapsedTime, UpTime, UpStopTime, UpElapsedTime, UpStartTime, OverallStopTime, MetMissedAmount fields in "SLM:Measurement" form?
Service target processing is done at two places:
- AR System for AR System data sources
- Collector for the non-AR System, metric data sources.
For request-based and availability service targets, processing is performed using filters on the application form and the SLM:Measurement form. The auto-generated filters on the application form create and update the record in the SLM:Measurement form. Filters on the SLM:Measurement form perform further calculations.
When an AR System-based data source is configured to work with SLM, the SLM engine creates a set of shared filters that are used to capture events for SLM processing. These events contain a date and time element that allows SLM to track the duration of tasks to ensure that you keep your contractual level of service. The SLM:Measurement form takes these events and tracks the progress of the service targets. When a user submits a request in the application form, such as HPD:HelpDesk, the auto-generated associate filter executes and a measurement entry is created. The measurement status is set to "Attached."
Please go through below links to get a better understanding of fields in "SLM:Measurement" form.
SLM Measurement Form Fields
Request Based and Availability Service Target Processing