SLM - Overview of the Fields Available on the SLM:Measurement Form

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    PRODUCT:

    BMC Service Level Management


    APPLIES TO:

    All versions



    PROBLEM:

    What is the meaning of OverallStartTime, GoalSchedGoalTime, DownStartTime, MeasurementStatus, DownStopTime, DownElapsedTime, UpTime, UpStopTime, UpElapsedTime, UpStartTime, OverallStopTime, MetMissedAmount fields in "SLM:Measurement" form?


    SOLUTION:

     

    Service target processing is done at two places:

      
       
    •     AR System for AR System data sources
    •  
    •     Collector for the non-AR System, metric data sources.
      


    For request-based and availability service targets, processing is performed using filters on the application form and the SLM:Measurement form. The auto-generated filters on the application form create and update the record in the SLM:Measurement form. Filters on the SLM:Measurement form perform further calculations.

    When an AR System-based data source is configured to work with SLM, the SLM engine creates a set of shared filters that are used to capture events for SLM processing. These events contain a date and time element that allows SLM to track the duration of tasks to ensure that you keep your contractual level of service. The SLM:Measurement form takes these events and tracks the progress of the service targets. When a user submits a request in the application form, such as HPD:HelpDesk, the auto-generated associate filter executes and a measurement entry is created. The measurement status is set to "Attached."

    Please go through below links to get a better understanding of fields in "SLM:Measurement" form.

    SLM Measurement Form Fields

    Request Based and Availability Service Target Processing


     

      
      

     


    Article Number:

    000333960


    Article Type:

    Solutions to a Product Problem



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