In MyIT 3.3.02, Error 326 occurs when submitting a Service Request On-Behalf-Of another user (with attachment)

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    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    MyIT


    APPLIES TO:

    MyIT 3.3.02



    PROBLEM:

    When submitting a Service Request with an attachment using OBO, the REQ doesn't get submitted and the following error appears:

    "Error (326): Required field cannont be blank.; NTE-SYS-NT Process Control : Request ID02 Ticket"


    SOLUTION:

    The issue can be worked around by making an update to the Filter (see attachment):

    SRM:SRI:CreateRequest_110_CreateWorkInfo

    Defect SW00543908 to be addressed in future release version of SRM


     


    Article Number:

    000138756


    Article Type:

    Solutions to a Product Problem



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