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MyIT Digital Workplace
1. Submit "SRD with INC" request with user Bob from MyIT (Requested By & Requested For)
2. Login to the mid-tier with user Bob, amend the contact on the Incident to Mary
3. Login to the MyIT with Mary\password ===> Mary cannot see the request in MyIT ===>Mary can see the request in Request Entry
Mary should be able to see Request in MyIT.
This is identified as Defect # DRIIT-20853 which is tentatively targeted to be fixed in 3.5 version of MyIT.
>>Open form MYIT:Service_Request from Developer Studio.
>>Check permission for field entryId ie Field ID 1
>>Add “Assignee Group” and “Unrestricted Access” permission to this field save changes.
>>Flush the cache