Flash plugin blocked" and "Right-click to run Adobe Flash Player" errors in the Chrome browser when accessing Remedyforce Dashboard

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Summer '17



    PROBLEM:

    Flash plugin blocked" and "Right-click to run Adobe Flash Player" errors in the Chrome browser when accessing Remedyforce Dashboard.


    SOLUTION:

    This is a known issue reported to Salesforce after the recent changes in the google chrome.

    The following Google Help page has instructions for updating your flash settings in Chrome to allow the flash plugin to run : https://support.google.com/chrome/answer/6258784

    For more information please find the below KB article from Salesforce:
    https://help.salesforce.com/articleView?id=000268545&language=en_US&type=1


    Article Number:

    000138642


    Article Type:

    Solutions to a Product Problem



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