Remedy Smart Reporting - Error "Not able to connect smart reporting server make sure the server is running and reachable"

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    ITSM In-App Reporting 9.1.00


    APPLIES TO:

    Smart reporting 9.1



    PROBLEM:

     

       
    • Smart Reporting upgrade installer stuck with the below error:
      
      Not able to connect smart reporting server make sure the server is running and reachable during upgrade.
      
       
    • SSL enabled environment. 

     


    SOLUTION:

     

       
    • The above error occurs when installer is unable to connect to the Smart Reporting tomcat when SSL is enabled.
    •  
    • Disable the SSL in Server.xml located at appserver/conf folder.
    •  
    • Remove the the below parameter in the web.xml file and save it. 
      
        
       
       
    --> <security-constraint>   <web-resource-collection> <web-resource-name>Automatic SSL Forwarding</web-resource-name> <url-pattern>/*</url-pattern> </web-resource-collection> <user-data-constraint> <transport-guarantee> CONFIDENTIAL </transport-guarantee> </user-data-constraint> </security-constraint>
    The file is located at the below path: <Install Dir\BMC Software\ARSystem\SmartReporting\appserver\webapps\ROOT\WEB-INF. Run the upgrade installer and it should work successfully.    
          
       
      
      
      

     


    Article Number:

    000128115


    Article Type:

    Solutions to a Product Problem



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