Remedy - Server - How to avoid Duplication of License keys with the same Product Feature, Quantity and Host ID

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System all versions.



    QUESTION:

     
       How to avoid duplication of license keys with the same Product Feature, Quantity, and Host ID. 


    ANSWER:

     

    Legacy ID:KA289738

       To avoid having multiple Licenses created for the same environment the best approach is to Purge the existing License.

    When we should purge the AR Server License?
    - We have upgraded to a new version (this is only applicable when upgrading from old versions prior to ARS 7.1 in to 7.1 or later. Upgrading from any 7.x version into a 8.x or 9.x version does not require the License to be purged)
    - When the MAC Address which will be the Host ID in the Add/Remove Licenses form has changed because the AR Server License is tided up to the HOST ID of a specific server.
    - When Migrating to another server and the original server will no longer be used, then we can Purge the License to have the new Host ID of the new server. If the original server stills being in use then request a new License instead  for the new server because once a License is purged the old key will no longer be valid.

    Useful links:
    Remedy - Server - How to Purge a License for AR System Server via Support Web
    Remedy - Server - How to request a Trial/Temporary License for AR System Server via Support Web
    Remedy - Server - How to request a Permanent License for AR System Server via Support Web
    Remedy - Server - How to Upgrade a License File for AR System Server via Support Web
      

    Remedy - Server - How to apply an AR Server License into the application

     


    Article Number:

    000107528


    Article Type:

    FAQ/Procedural



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