Remedy Smart Reporting - Updating External Instance Base URL

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    BMC Smart Reporting



    PROBLEM:

    Where to configure External Instance Base URL in Smart Reporting?


    SOLUTION:

    To update 'External Instance Base URL' in Smart Reporting:

       
    • Login as the super admin in Smart Reporting
    •  
    • Navigate to Administration > Configuration > System > General Settings.
    The below documentation contain steps on how to enable sharing of reports via email, including the above steps:   Note: 

    The user must run the 'Enable Report Sharing via URL' utility every time the following configurations have been changed, which is accessible via the onboarding console.  
       
    • Admin > Config > System > General Settings > External Instance Base URL; or
    •  
    • Admin > Config > System > Custom Parameters are updated
    Attached is a document showing the changes in the backend when the "Enable Report Sharing via URL" utility is either not run or run after the above configurations have changed. 

     


    Article Number:

    000140132


    Article Type:

    Solutions to a Product Problem



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