Updating External Instance Base URL in Smart Reporting

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    BMC Smart Reporting



    PROBLEM:

     

       
    1.  
    2.  
    3. Navigate to Administration > Configuration > System > General Settings.
    4.  
    5. (Only if load balancer is used) In Default org, replace the node name in the External Instance Base URL with the load balancer name. For example, change http://<nodeName>:<port>/AdminConsole/sharereport.jsp with https://<loadBalancerName>/AdminConsole/sharereport.jsp

    6.  
    7. Save your settings.
    8.  
    9. In Client org, navigate to Administration > Configuration > System > Custom Parameters.
    10.  
    11. Update the following parameters:

                                                                                                                
      Custom parameterValue
      MIDTIERFor a stand-alone installation of Smart Reporting:  hostName:portNumber
      For a cluster installation of Smart Reporting: Name of the Load Balancer
      PROTOCOL https or http, based on your configuration.
    12.  
    13. Click Save.
    14.  
    15. Log in to BMC Smart Reporting Admin Console as a super admin.
      For this, log on to the BMC Remedy Mid-Tier as a Smart Reporting administrator. From the Mid-Tier, navigate to the Smart Reporting Console and choose the Administration tab and click Admin.
      

    To update the MIDTIER and PRTOCOL values in the database, click Enable report sharing via URL in the Utility section of the Home page.

      

    Note

      

    Running the Enable report sharing via URL utility is a one-time activity. However, you must run this utility whenever you update the MIDTIER and PROTOCOL custom parameters.

     


    SOLUTION:

     


    Article Number:

    000140132


    Article Type:

    Solutions to a Product Problem



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