Troubleshoot 9350,  9351 or http 0 errors with google chrome

Version 4
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    Any web application browsed using chrome



    QUESTION:

    I see some cancelled requests on Chrome F12 network capture, and they are not captured with Fiddler.
    How can I understand the reason behind that?
    Also seen as http status 0.
    Or 9351 or 9350 errors on midtier
     


    ANSWER:

     

       
    • Open Chrome 
    •  
    • Open this url "chrome://net-export/" please select "include raw bytes"  and click "Start Logging to disk" (Chrome will ask you for the location of the file where log will be saved) 
    •  
    • Navigate the application causing the problem
    •  
    • Once the problem replicates go back to "chrome://net-export/" and click "Stop Logging"
      
    User-added image

    This log can then be loaded by chrome. 
    Some situations that have been found with this log  
       
    • Network cache (causing redirection from HTTP to https)
    •  
    • DNS issues as OS DNS entries expire too fast (every few seconds)
    •  
    • Network problem OS 10054 error
    •  
    • Connection aborted OS error 10053 
    •  
    • Traffic shaper on the ISP providing Server connectivity to Mid-tier server capping bandwidth 
    •  
    • Firewall blocking transactions or packets
    •  
    • Some chrome extensions like https://digitalguardian.com/ found to redirect from POST backchannel request to GET, but without the POST payload, therefore the request is invalid for Mid-tier purposes
      
    Then use KB 000139885 to read this logs 

     


    Article Number:

    000139885


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles