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Remedy IT Service Management Suite
Email Notification not working.
System was not generating any email for ITSM notifications. On checking the configuration data on Notification related form we found that someone has modified the configuration data which was making code to fail. Also we found some filters related notification was also disabled.
We shared the OOB configuration data for below 3 forms.
- NTE: SYS-Define NT EVENTS
- NTE:CFG Notification Event
- SYS:Notification Messages
In addition to this customer requirement was to send notification to customer on status change. I shared the OOB Notification guide with customer which helped customer about the available OOB notification events in system. Below is the document.
Hope this helps.