Atrium Core web services Failing to Install

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    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    This applies to all versions as of 9.x



    PROBLEM:

    While doing a fresh Installation of Atrium Core Web Service; we can face an error as below:

    BMC Atrium Core 9.1.0* install failed.
      --------------------------------------------------------
      Feature Atrium Core Web Services failed
         com.bmc.smbu.install.common.rule.engine.CommandExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Atrium Webservices are not running
         Installation was skipped because BMC Atrium CMDB and/or Atrium Core Web Services failed to install
    -----------------------------------------------

     


    CAUSE:

    Failed feature in xml and web service record was present in SHARE:Application_Properties form


    SOLUTION:

    You need to clean up activity for failed web service installation 

    1. Remove web service record (AWS and/or AWR) from SHARE:Application_Properties

    2. Remove the failed feature from AtriumCoreInstalled_config.xml file 

    <property> 
    <name>FAILED_INSTALL_FEATURES</name> 
    <value></value> 
    </property> 


    3. Verify AtriumCore/shared/tomcat*\\webapps” and remove following folders/files from there: 

    atriumws(version) 
    cmdbws 
    uddi 


    4. Remove following line from: 

    /tomcat*/atrium-dev1-01/conf/server.xml”<Connector SSLEnabled="true" clientAuth="false" keyAlias="bmcatriumwsserverssl" keystoreFile="/remedy/AtriumCore/wsc/atriumws(version)/keystores/bmcatriumwsserverssl.jks" keystorePass="atrium" maxThreads="150" port="20115" protocol="HTTP/1.1" scheme="https" secure="true" sslProtocol="TLS"/> 

    4. Remove previous wsc references from  AtriumCoreInstalled_config.xml

    5. Remove previous Tomcat references from  AtriumCoreInstalled_config.xml

    6. Re-run the installer



     


    Article Number:

    000136766


    Article Type:

    Solutions to a Product Problem



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