End Of Life Support For BMC Analytics

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Analytics for BSM


    COMPONENT:

    BMC Analytics for BSM


    APPLIES TO:

    BMC Analytics for BSM 8.x Any older BMC Analytics version are already out of support (i.e 7.6.06)



    QUESTION:

     
        
    • About End of life support for BMC Analytics
    •  


    ANSWER:

     

    BMC is announcing end of life for BMC Atrium Dashboards and Analytics product and the BMC Analytics OnDemand Service.
    This product has been withdrawn from any sales on December 08, 2016. However, existing customer deployments will be supported until the product's obsolete date, March 30, 2020.

      
            

    Below some of Frequently asked questions form more details click here:

       

    Is there an automated upgrade to the new Remedy Smart Reporting capabilities?

       

    No. Currently, we do not support an automated way to move reports from BMC Analytics or visuals from BMC Dashboards to the new Remedy Smart Reporting solution. While you will have to recreate custom content, the new Smart Reporting has numerous out-of-the-box reports and persona-based dashboards. The reporting tool comes with a drag and drop designer capability that helps you design new reports when you need to re-create content.

       


     My company wants to continue using Analytics. What are my options?

       

    After March 31, 2020, BMC will cease support for BMC Analytics. You may choose to contact SAP and buy Business Objects licenses from them directly. Maintaining and updating the underlying Analytics universe for any required modifications to account for changes in the latest Remedy ITSM data structures will be the customer’s responsibility.

       

    In this situation, you need to contact SAP BO directly for support cases, patch/fix, service packs, major/minor releases and so on. For support cases, SAP BO will consider your Analytics universe like any other custom content/source and help you with issue resolution.

       


    Are there any BMC Partners who can support our Analytics implementation beyond March 2020?

       

    BMC has Partners across the globe who support different BMC products and some of them also provide product support & maintenance for BMC Analytics.
     

       

    Therefore  We encourage you to migrate to the natural BMC Analytics replacement, Smart Reporting, we will more than glad to assist you!
     

      

     


    Article Number:

    000131205


    Article Type:

    FAQ/Procedural



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