Remedy - Server - Encrypting the Connection Between AR Server and Database

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System



    QUESTION:

    How do we configure encryption to secure data travelling between an AR System server and its database?


    ANSWER:

    ARS 9.1 Service Pack 2 introduced new configuration options which provide support for encrypting the AR to database connection.  These three Trending In Support blogs provide details:

    Oracle using native encryption
    https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2017/01/09/trending-in-support-encrypting-data-between-ar-servers-and-oracle-databases

    Oracle with SSL
    https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2017/06/12/trending-in-support-ssl-encryption-for-ar-to-oracle-connections-with-remedy-91-sp2-and-later

    MS SQL with SSL
    https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2017/02/25/trending-in-support-enabling-ssl-encryption-for-ar-to-ms-sql-database-connections-with-91-sp2

    Also, check this video from the Connect with Remedy - Securing Remedy 9 Database Connections Webinar


    Article Number:

    000115409


    Article Type:

    FAQ/Procedural



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