Smart Reporting: SSLException in UserSyncUtil_Job

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    ITSM In-App Reporting



    PROBLEM:

    arcarte displays usersync error related to SSL even if SR is not using SSL - Unable to call AdministartionService by https

    Users get synced in SR still arcarte displays SSL errors


    SOLUTION:

    - There looks to be few users in smart reporting which are not available in remedy like siadmin. Means users directly created manually in smart reporting.
    - Usersync job tries to search these users in remedy to check the modify/delete criteria.
    - As these users are not available in remedy, the request goes in loop and in such cases it throws this SSL error in logs.
    - However, this is not harmful and can be ignored, as new users are getting created in smart reporting through user sync.


    Article Number:

    000136212


    Article Type:

    Solutions to a Product Problem



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