ProactiveNet Performance Management Suite - BSR one click validation hangs on step Send Event to cell.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    ProactiveNet Performance Management Suite


    COMPONENT:

    BPPM Integration with Remedy Service Desk


    APPLIES TO:

    BPPM 9.6 FP2 with BSR 3.5.00.001



    PROBLEM:

    BSR one click validation hangs on step Send Event to cell.


    CAUSE:

    The mcell.dir has additional cell entries for remote cells. Product defect QM002245471/TOM-32211


    SOLUTION:

    Install the attached pointfix which is applicable to 9.6 FP2 only.


    Article Number:

    000334225


    Article Type:

    Solutions to a Product Problem



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